FAQs, Terms and Our Guarantee

Frequently Asked Questions

Lessons are available seven days a week, each day from 8.30am.

Our lessons are located at well known London skate spots, public parks, skateparks and legal street spots. We can travel to the location that best suit you. Contacts us now to find out more about your nearest location.

The finishing time for our lessons vary with the seasons. In summer/spring, we see a lot of our lessons finishing as late as 8pm. However in the winter, most of our lessons finish before 5pm. We do recommend have your lessons before 5pm, due to the weather becoming dark and cold by 4:30pm!

No. We can provide all equipment including safety gear free of charge.

We do not require any formal registration for any of our lessons. To confirm your booking we simply send you a confirmation email or text message including all the details you will need for the lesson.

For the safety of our instructors we cannot take cash payments.

We can take payments via online bank transfer and via our online store. Payment must be received in order to confirm lessons. We cannot send an instructor if you have not confirmed your lesson.

Unfortunately not, only online at the moment.

For all of our lessons, including open group sessions, payment must be received prior to your place on the lesson being confirmed. To book a place on our next open group lesson see our booking page.

Our group sessions do vary in terms of how many people attend and their ages, as we like to welcome everyone of all ages and abilities! However, our group sessions are never empty and your instructors are extremely experience in teaching people of all ages and abilities!

At the time of booking your lesson you will receive a lesson confirmation message including your instructors name and contact details for the day. If you are running late, please inform your instructor accordingly. Your instructor may or may not be able to run over the designated time you have booked.

Although it looks quite intimidating at first when you see someone fly past you; it is not as hard as it looks. It’s the simple things like learning to step on and off the board safely, basic foot position and posture that makes a big difference. Like everything else, it is only hard if you do not know how to do it. You are never too clumsy or too unconfident. We guarantee to get you skating, build your confidence and most importantly make sure you have a lot of fun.

Skateboard – Better for doing tricks and learning at the skatepark, good for street skating if you would like to ollie up curbs.

Penny Board – Best for cruising and skating around. The big soft wheels make for a smooth ride, but it is more difficult learn tricks and use them at the skatepark.

Cruiser – The best of both worlds between a skateboard and a penny board. Big soft wheels and a wooden board makes for a smooth and you can learn tricks and use them a skateparks easily.

Longboard – Best for use in big public parks, enjoying cruiser around. You can learn longboard specific tricks such as dancing and down hill sliding. Not the best for commuting in London as longboard have a much wider turning circle and have difficulty navigating curbs.

Yes. Our instructors have expert knowledge of every aspect of Skateboarding and Longboarding, and we teach all level and abilities. Lessons are tailored to you, and allow you to focus on the techniques, tricks and styles that appeal most to you.

The shortest lesson time available is one hour.

We have found an hour can be enough time to have a fun filled and technique packed lesson. However if you wish to extend the duration of your lesson, we would be more than happy to assist you!

In your first lesson as a beginner Skateboarder or Longboarder your instructor will take you through every aspect of finding your stance, learning about your board and safety, learning how to step on and off a board, pushing and turning. If there are specific skills, aspects and techniques you would like to focus in your lesson, your instructor is more than happy to do so.

Skateboarding is an excellent way of exercising, and a quick green alternative to the usual commute. Skateboarding is an all-around calorie-burning and muscle-building activity. Depending on the intensity of the skate, the average person will burn between 300-500 calories per hour. Increased physical endurance and coordination is also a benefit of learning to skateboard or Longboard.

Skateboarding involves your feet and legs, helped by your core muscles and arms to balance. Providing an effective full body work out, involving the core muscles on your torso, your quadriceps, hamstrings, gluteus and your lower legs.

Be honest about your abilities. Do not attempt techniques that are too advanced for you, or that you have not been shown. This may well save you some embarrassment as well as an injury.

When you Skateboard and Longboarding you learn how to avoid falling. This is a valuable tool to have in life too; you will have the naturally ability to recover from slips, trips and stumbles, and will help you prevent future injuries. We take your safety very seriously and take every step to ensure the safety and well-being of all of our students by providing full safety equipment for all free of charge. We want you to have fun and feel comfortable during your lessons, so we strongly advise all of our students to wear full safety equipment, including: helmet, elbow pads and knee pads at all times.

When choosing a size for your protective gear, may it be elbow/knee pads, wrist guard or helmets it is imperative that they fit correctly. When they’re too small or too much of a tight fit, they will restrict easy movement and become uncomfortable very quickly. At the same time if they are even slightly too big they will be unable to provide the right protection against knocks and falls. Skate helmets in particular should never cover your line of vision, not wobble when you are skating and should have adjustable straps that buckle under your chin.

Whichever form of skating pads or skate equipment appeals to you, it is advisable that you make sure your skate pads are thick and that they fit snugly, without cutting off your circulation. Most protective skating gear is adjustable; just make sure that they are always altered to the correct sizing before use.

Not to worry! We set you up with a backup undercover location for your lesson in case of wet weather.

We require you give us at least 48 hours notice if you wish to cancel or re-arrange a booked lesson. Failure to do so will result in your instructor charging you the full amount for that lesson. Our cancellation policy does apply to wet weather days as we do conduct lessons in wet weather. If you would prefer not to have a lesson in wet weather, we recommend setting a back-up sheltered location at the time of booking. If you do not know your nearest sheltered location, please contact us and we would be glad to help you.

Yes. However you will not be able cancel or re-arrange the lesson once you have booked a time.

Terms & Conditions

We take our client’s safety very seriously and take every step to ensure the safety and well-being of all of our students by providing full safety equipment for all clients free of charge.

We want our clients to have fun and feel comfortable during their lessons, and so therefore we strongly advise all of our students to wear full safety equipment, including: helmet, elbow pads and knee pads at all times during our lessons.

By taking part in a Skates and Ladders lesson you are agreeing to the following:

Skates and Ladders Ltd will not accept any liability for any incidents or injuries you encounter during your lesson or when practising the techniques taught during your lesson, nor are we required to provide any form of compensation.

You take part in our lessons at your own risk and therefore accept full responsibility for any injuries sustained during the lesson.

All payment must be received prior to lessons; we cannot send out an instructor if payment has not been received.

You must give at least 48 hours notice if you wish to cancel or re-arrange a booked lesson. Failure to do so will result in your instructor charging you the full amount for that lesson.

Our cancellation policy does apply to wet weather conditions as we do conduct lessons in wet weather. If you would prefer not to have a lesson in wet weather, we recommend setting a back-up sheltered location at the time of booking. If you do not know your nearest sheltered location, please contact us and we would be glad to help you.

Our Unrivalled Money-Back Guarantee

  • Your lesson will start on time, every time.
  • Your instructor will meet you exactly where you arranged to meet them.
  • Your instructor will wear Skates & Ladders clothing, so they are easy to spot.
  • We will never cancel your lesson due to bad weather.
  • Your instructor will always provide the equipment you requested.
  • You will always be safe as long as you follow your instructor’s instructions.
  • Your instructor will always be the person you have booked.
  • Your instructor will always be full trained, friendly & first aid qualified.

If we do not deliver on all 8 guarantee’s 100% of the time – you do not pay us a single penny.

Why would we do this? Simple, our guarantee reflects our high level of service. This means one thing – we deliver on our promises.
So for us our guarantee is not a risk; but for you delivers complete peace of mind.
And that’s important – very important!

Vouchers make the perfect gift, visit our store for details.